Stop sampling.
Start seeing every interaction.
Most QA teams review a small fraction of calls, emails and chats, and hope it is representative. Verdict evaluates interactions consistently and at scale.
Two per cent is not a sample. It is a guess.
A team handling forty thousand interactions a month, with four analysts reviewing five calls an hour, covers about two per cent of the work. Every decision about coaching, compliance and process comes from that two per cent.
Reviewed
Every call, email and chat scored against your card, not a sample of them.
Standard
The same scoring on a Monday morning and a Friday night, for every agent.
Not quarters
Trends visible while you can still do something about them.
Your scorecard. Applied to everything.
Verdict does not arrive with an opinion about how your team should sound. We build your existing QA card into it, calibrate against reviews your analysts have already done, and then run it across the lot.
Did the agent follow the process
Verification, disclosure, the steps your policy requires, in the order it requires them.
Compliance wording
The phrases your regulator expects, checked on every interaction rather than on the ones that got reviewed.
How it was handled
Tone, listening, ownership and whether the customer's actual question was answered.
Resolution
Was the issue closed, or passed on, or quietly left for the customer to chase.
Risk signals
Complaints forming, vulnerability indicators and the calls a manager should hear today.
Numbers are useful when somebody can act on them. Every score opens onto the interaction it came from, with the moment that triggered it marked.
A fortnight, not a programme.
We start with recordings you already hold. Your analysts score a calibration set, Verdict scores the same set, and we show you where the two agree and where they do not before you commit to anything.
A week, seen from Verdict.
The screen a quality manager actually keeps open: what was scored, where the week moved, and which interactions somebody needs to listen to today. Sample data throughout.
of interactions were scored without an analyst listening to them
Interactions scored
Every call, email and chat in the queue that week, not a sample of them.
Flagged for a manager
Pulled out for a person to hear, with the moment that triggered it marked.
Followed the process
Measured on all of it, so the number holds up when somebody asks.
Open Verdict and read a week.
The demo scores a sample week against a sample card, so you can see the scoring, the evidence trail and the coaching view before you send us anything of your own.
Opens in a new tab. Sample data throughout — no real recordings.
Give us a week of recordings.
We will score the lot against your own card, show you what your two per cent sample has been missing, and you can decide from there.